Frequently Asked Questions
Everything you need to know about shopping with Serafina.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
Serafina offers a 30-day return window for most items. Products must be in their original packaging, unused, and with all tags attached to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we ship to customers within North America. We are working on expanding our logistics to offer international shipping to more countries in the near future.
How can I contact customer support?
Our support team is available Monday through Friday via email at support@serafina.com or through our live chat feature located at the bottom right of our website.